At Shyam Sanitaryware, customer satisfaction is our top priority. We strive to ensure that our products meet your expectations. If for any reason you are not satisfied with your purchase, please review our refund policy below:
1. Eligibility for Refund
- Refunds are applicable only for products that are damaged, defective, or incorrectly delivered.
- Products must be unused, in their original packaging, and returned within 3 days of purchase or delivery.
- Proof of purchase (original invoice/bill) is required to initiate a refund.
2. Non-Refundable Items
- Products that have been used, installed, or physically damaged after delivery are not eligible for refund.
- Custom-ordered or specially requested items are non-refundable unless defective.
3. Refund Process
- Once your returned item is inspected and approved, the refund will be processed through the original mode of payment or as store credit.
- The refund process may take up to 7 working days after receiving the returned product.
4. Shipping Charges
- Shipping or delivery charges are non-refundable unless the return is due to our error (wrong or defective item).
- Customers are responsible for return shipping unless otherwise specified.
5. How to Request a Refund
To request a refund, please contact us at:
📞 +91 98433 37336
📧 shyamsanitaryware@gmail.com
📍 No. 187-B, Near ICICI Bank, Trichy Main Road, Namakkal – 637001